How to Take Your Guest Experience to the Next Level

Our goal should be to give guests a great first experience when they come to our church. If you provide this, you will see your ministry grow.

But consistently giving guests a great first experience can be challenging. There are five key areas you should focus on if you want to take your guest services to the next level.

G - greeters

U - understanding

E - empathy

S - smile

T - training

Let's talk about these.

Greeters.

Your greeters are usually the first person that guests encounter. Make sure you have happy people in these roles. Their attitude about guests will make or break the experience. It is also important to have greeters that the guests can relate to. Enlist young couples and people with children to serve in these roles.

Understanding.

Train your volunteers to understand the importance of making new families feel welcome and accepted. You only get one chance to make a good first impression and they are a big part of this.

The guest experience goes way beyond the front door. Their experience is the sum total of all their interactions with your team members.

While no one owns the guest, they do own the moment they are with the guest. Make it an exceptional one.

It is also important to make sure they understand what their job description is and how they can win in the role.

Empathy.

It is essential that you train your team to see things from the guests' point of view. They don't know where to go. They don't know where to sign in. They don't know how your safety and security process works. They don't know where to pick up their child.