How to Respond to Angry People

Children's ministry is normally a happy, encouraging and fun place to be. But there are times when people get upset. Volunteers get upset. Parents get upset. Staff members get upset.

Often these outbursts will catch you off guard.

A parent forgets their security tag and then throws a fit because he or she has to go to guest services for pick-up clearance.

A staff member doesn't agree with something you are doing or did and they tell you all about it in an elevated encounter. What starts out as acivil conversation can turn ugly if you don't know what to do.

A volunteer is complaining to other volunteers about something they don't like. When you try to sit down and talk with them about it, the situation quickly escalates and before you know it, he or she is yelling at you.

Think these types of situations won't happen to you? Think again. If you have been serving any amount of time, you've probably faced this or something else similar.

So when this happens, what should you do? If you don't have a plan ahead of time, it probably won't be a very good situation.

You see, as a leader you need to already know how you will respond in these type of situations. It's going to happen to you, sooner or later. You want to act not react.

Dealing with an angry person is not easy. Especially if it's a sudden outburst that catches you off guard. But it can go better if you have a strategy ahead of time.

Let me help you with a plan. Here are some key steps that