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Children Are Your Customer

Recently Amazon's CEO, Jeff Bezos, announced that he is starting a new network of preschools. The preschools will be located in underprivileged areas. Jeff said that he will use the same strategies and core values that have guided the Amazon company. What he went on to say is amazing. He said, "Most important among those will be the genuine, intense costumer obsession. The child will be the costumer." I love that mindset. It says we're going to focus on the needs of the children we are serving. It says it's going to be about the children first and foremost. It says children are worth investing in. Let me ask you. How do you see the children you minister to? If you see children as a customer, you will...

  • Make sure you are on time, so you don't keep them waiting.

  • See each child as a VIP. Treat them with respect and dignity.

  • Be available to meet their needs.

  • Personally greet them with a smile.

  • See yourself as a host rather than a controller.