Recently Amazon's CEO, Jeff Bezos, announced that he is starting a new network of preschools.
The preschools will be located in underprivileged areas.
Jeff said that he will use the same strategies and core values that have guided the Amazon company.
What he went on to say is amazing. He said, "Most important among those will be the genuine, intense costumer obsession. The child will be the costumer."
I love that mindset.
It says we're going to focus on the needs of the children we are serving.
It says it's going to be about the children first and foremost.
It says children are worth investing in.
Let me ask you. How do you see the children you minister to?
If you see children as a customer, you will...
Often companies will give you a quick survey to see how they are doing. Either by phone or by email. What would your customer, the children you minister to, say if they took a survey of you as a teacher or leader?
Look at the list above and focus on improving in some of those areas. Become an expert at providing your "costumer" with a great experience and they will return and bring other people with them.
p.s. Also remember - your "competition" for customer service is not other churches, but rather businesses, restaurants, banks and other stores. Parents and kids will be comparing how you treat them in relation to those places.