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5 Keys to Giving Guests a Great First Experience

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Guests decided in the first 8 minutes if they are going to return or not. There are 5 keys to making them feel welcomed, comfortable and accepted. Get this tool in the hands of your welcome team and you'll begin seeing more guests return.

This is also a great tool to use for a discussion or brainstorming session with staff and/or volunteers.

(infograph - printable pdf)

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